Medcon is committed to providing exceptional service to our clients. We are an authorized partner of trusted vendor and hotels, through which we facilitate event and hotel bookings. This Chargeback Policy outlines the terms under which chargebacks are addressed and resolved.
All event and hotel bookings made through Medcon are processed via these trusted organizations. By engaging our services, you agree to the booking terms and conditions set forth by us and our vendors
Chargebacks may only be requested under specific circumstances, such as unauthorized transactions or billing errors. Before initiating a chargeback, clients are encouraged to contact our customer service team to resolve any issues directly.
Chargebacks will not be considered valid in situations where the service was provided as agreed, or where the client fails to comply with the cancellation or refund policies outlined in the service agreement.
In the event of a dispute regarding a chargeback, Medcon will work closely with customers and vendors to investigate the matter. We strive to resolve disputes in a fair and timely manner.
Initiating a chargeback without valid grounds may result in the suspension of services and may impact the client’s ability to use our services in the future. Any fees or penalties incurred as a result of an invalid chargeback will be the responsibility of the client.
Clients must provide all relevant documentation and communication when disputing a charge or initiating a chargeback. This includes receipts, emails, and any other evidence supporting the claim.
Medcon reserves the right to amend this Chargeback Policy at any time. Any changes will be communicated through our official channels and will be effective immediately upon posting.
For any questions or concerns regarding this Chargeback Policy, please contact our customer service team. We are here to assist you in resolving any issues.